Policies
Fees
The fees for our services are determined based on several factors, including the type of service you require, your physical location, the number of candidates involved, the accreditation, and the level of qualification for training. At CIC, we evaluate each client’s specific needs individually to provide a tailored approach that effectively meets your requirements.
Fee Refund
For all training sessions, full payment must be made in advance, and fees are non-refundable. We strongly advise candidates to register only when fully committed to attending the course. Please note, however, that fees can be transferred to another course provided the transfer is requested before the commencement of the originally scheduled training session.
Certificates and course materials are generally provided in electronic format. Should you require a printed certificate, an additional fee of USD 50 will be charged. Courier charges, if applicable, will be borne by the client and determined by the courier company.
Terms & Conditions
CIC commits to delivering ISO training, audit, and consultancy services as agreed upon with the Client. The scope, deliverables, and schedule of the services will be defined in a separate agreement between CIC and the Client.
The Client agrees to pay the fees as outlined in the contract and invoice. In case of delayed payments, CIC reserves the right to suspend or terminate services until payment is received.
Both CIC and the Client agree to maintain strict confidentiality of all information exchanged during the provision of services. CIC will not disclose any confidential information to third parties without the Client’s written consent, except where required by law.
All materials, documents, and intellectual property provided by CIC remain the sole property of CIC. The Client is permitted to use these materials only for internal purposes and shall not reproduce, distribute, or disclose them without prior written consent from CIC.
While CIC commits to performing services with due diligence and expertise, it does not guarantee specific outcomes, including successful ISO certification. CIC shall not be held liable for any indirect, incidental, consequential, or special damages related to the services provided.
Either party may terminate the agreement by giving written notice if the other party breaches any significant term of this agreement. Upon termination, the Client agrees to pay for all services rendered up to the termination date.
Data Privacy & Confidentiality
CIC is committed to protecting your privacy and ensuring the security of your personal data. By providing your personal information, such as your name, email, and other relevant details (“Data”), you consent to CIC’s collection, processing, and storage of this information in accordance with this policy.
Your Data will be treated as confidential and will not be sold, shared, or distributed to third parties without your explicit consent, except as required by law. The Data will be used exclusively for processing your registration, delivering services such as ISO training, audit, and consultancy, and for sending you relevant updates, offers, and communications. You may unsubscribe or opt out of these communications at any time.
CIC employs robust security measures to safeguard your Data against unauthorized access, disclosure, alteration, or destruction. Access to your Data is limited to authorized personnel who are bound by confidentiality obligations.
Your Data will be retained only as long as necessary to fulfill the purposes outlined and to comply with legal obligations. Once no longer required, your Data will be securely deleted from our systems.
By agreeing to these Terms and Conditions, you explicitly consent to CIC’s collection and use of your Data as described. CIC reserves the right to update or modify this privacy policy at any time, with updates posted on our website. We encourage you to review this policy regularly.
For any questions or concerns regarding our data privacy practices, please contact us at: [email protected]