Start with clarity.
Find answers about training, consultancy, audits, assessments and working with CIC.
Training & professional development.
Which training category should I choose?
Choose International Standards for standards and framework knowledge, Soft Skills for workplace capabilities, or Professional Certifications for role-focused development. Our team can help you choose a suitable programme.
How is training delivered?
Delivery can include live online, face-to-face, in-house and self-study options. Availability depends on the programme and location; your proposal confirms the delivery format.
Are all courses accredited by the same organisation?
No. The awarding body, recognition, assessment and certificate arrangements are specific to the selected programme. Ask for these details before enrolling.
How do I confirm dates, fees and entry requirements?
Send an enquiry with the course, preferred country and delivery mode. We will confirm the current syllabus, prerequisites, fees, schedule and assessment arrangements.
Do you train corporate teams internationally?
Yes. We can discuss in-house or online delivery for your team, with learning objectives and examples aligned to your work.
Consultancy & implementation.
What does a consultancy engagement include?
The agreed scope may cover gap analysis, implementation planning, documentation, risk assessment, awareness, internal audit preparation and support with corrective actions.
Can existing documents and systems be used?
Yes. We review what you already have and identify what needs to be retained, improved or developed. The aim is a workable system for your organisation.
How long will implementation take?
Timing depends on scope, locations, existing maturity, staff availability and the requirements selected. We agree milestones after reviewing your starting point.
Do you guarantee certification?
Certification decisions are made independently by the appointed certification body. CIC supports implementation and readiness; consultancy does not guarantee a certificate.
Can support be delivered across countries?
Yes. We agree a delivery model combining remote support and onsite work where appropriate to your locations and project scope.
Auditing & certification support.
What is the difference between internal, supplier and certification audits?
An internal audit evaluates your own system. A supplier audit evaluates another organisation against agreed requirements. A certification audit is conducted under the appointed certification body’s arrangements.
Can CIC conduct an outsourced internal audit?
Yes. We can plan and carry out internal audits against agreed criteria, with competence and objectivity considered when assigning auditors.
What will our audit report include?
The agreed report records the audit scope, sampled evidence, findings and conclusions, including nonconformities and opportunities for improvement where applicable.
Can you support third-party certification audits?
Contact us to discuss certification audit coordination or delivery under the relevant certification body’s appointment and authorisation. The body retains the certification decision.
Will you verify corrective actions?
Follow-up can be included in the engagement. The agreed scope will state what evidence is reviewed and how closure is evaluated.
Gap assessment.
When should we arrange a gap assessment?
A gap assessment is useful before implementation, certification preparation, a major system change or transition to revised requirements.
Is a gap assessment the same as certification?
No. It is an assessment of your current position against agreed requirements. It does not issue or guarantee certification.
What information will you need?
We agree the document and interview requirements in advance. Typically these include your scope, key processes, existing policies, risk information and relevant records.
What do we receive?
You receive findings and priorities for action, with the assessment scope and reporting format agreed before the work starts.
Can you help us address the gaps?
Yes. Implementation support can follow as a separately agreed scope, with responsibilities, deliverables and timelines.
Training partnerships.
What does becoming a CIC ATP mean?
ATP means Approved Training Partner within CIC’s partner network. The approved scope, courses, delivery arrangements and responsibilities are set out in a written agreement with CIC.
Does partnership give us independent Exemplar Global accreditation?
No automatic or independent Exemplar Global status is conferred by CIC partnership. Any use of Exemplar Global recognition, certified-course claims or marks is limited to eligible arrangements, applicable approvals and the written scope.
Which programmes can a partner offer?
CIC reviews the requested courses, trainer competence, locations and delivery modes. Only programmes expressly included in the approved scope may be marketed under the partnership.
Can we use our own trainers and branding?
Propose these during evaluation. Trainer approval, material control, co-branding and logo use must follow the agreed quality and brand requirements.
What are the fees and renewal requirements?
CIC provides commercial terms after reviewing the proposed scope. Fees, monitoring and renewal conditions are set out in the agreement; no fee is charged by submitting an enquiry.
How are assessment and certificates managed?
The course-specific agreement defines enrolment, assessment, records, certification processing and responsibilities. A partner may not issue or promise credentials beyond that approved arrangement.